The Absolute Mess that was the Great Lakes Lacquer BF 2024 Event
As many of you know, pretty much every aspect of GLL's Black Friday sale was botched.
As a result, some members of the FB group expressed frustration regarding issues ranging from losing all small batch polishes even though they checked out within 90 seconds of the start of the sale to having successfully checked out and paid only to the find out they didn't actually get their items, etc. The worst affected both didn't receive any items they paid for plus were charged two or three times for their orders.
And yet the people who were airing their grievances did so in a very civil manner. Literally nobody posted anything personally negative about the brand owner or even terribly negative about the brand.
For every post expressing frustration about the buying experience, I saw half a dozen posts from other members imploring people not to post their experiences because it might, like, hurt the brand owner's feelings?
The second-hand embarrassement I felt in the midst of grown women displaying intense parasocial affection for the owner of a nail polish brand... intense.
I guess I could use that gmail address to give feedback but since the triple-charged folks still haven't heard back, I'm gonna go ahead and put it here.
The site host "Big Cartel" asked me to verify my humanity 3 times within 90 seconds which was obviously pretty dog and pony for a point of sale process, so I abandoned my cart. It wasn't even that big of a deal. I figured I'd just pick up a few more ILNP polishes and keep it moving.
But since the brand owner is apparently damn near allergic to constructive feedback, I regret to inform her that creating a FOMO hype fest that invariably fuels the secondary market, choosing and keeping the actual worst POS platform I've ever experiencing, and not providing customer service are all choices that one shouldn't be surprised to learn create negative customer experiences.
As many of you know, pretty much every aspect of GLL's Black Friday sale was botched.
As a result, some members of the FB group expressed frustration regarding issues ranging from losing all small batch polishes even though they checked out within 90 seconds of the start of the sale to having successfully checked out and paid only to the find out they didn't actually get their items, etc. The worst affected both didn't receive any items they paid for plus were charged two or three times for their orders.
And yet the people who were airing their grievances did so in a very civil manner. Literally nobody posted anything personally negative about the brand owner or even terribly negative about the brand.
For every post expressing frustration about the buying experience, I saw half a dozen posts from other members imploring people not to post their experiences because it might, like, hurt the brand owner's feelings?
The second-hand embarrassement I felt in the midst of grown women displaying intense parasocial affection for the owner of a nail polish brand... intense.
I guess I could use that gmail address to give feedback but since the triple-charged folks still haven't heard back, I'm gonna go ahead and put it here.
The site host "Big Cartel" asked me to verify my humanity 3 times within 90 seconds which was obviously pretty dog and pony for a point of sale process, so I abandoned my cart. It wasn't even that big of a deal. I figured I'd just pick up a few more ILNP polishes and keep it moving.
But since the brand owner is apparently damn near allergic to constructive feedback, I regret to inform her that creating a FOMO hype fest that invariably fuels the secondary market, choosing and keeping the actual worst POS platform I've ever experiencing, and not providing customer service are all choices that one shouldn't be surprised to learn create negative customer experiences.